The earlier issue with Google Cloud has been resolved, and all RXNT services are now back online and functioning as expected.
The following services impacted during the outage are now fully operational: • Encounter Insights • Ambient AI • Enhanced Reports • PHR and Portal Web Application Password Resets • PM Reporting • Pendo • ID.me (Identity Verification Platform)
We appreciate your patience and understanding while we monitored and responded to the incident. If you continue to experience any issues, please contact our support team.
Posted Jun 12, 2025 - 19:47 EDT
Update
We are continuing to monitor this issue.
Posted Jun 12, 2025 - 14:51 EDT
Investigating
Our team is aware of an issue with google cloud impacting several services within RXNT. Users might experience issues with the following services: • Encounter Insights • Ambient AI • Enhanced Reports • PHR and Portal Web Application Password Resets • PM Reporting • Pendo • ID.me (Identity Verification Platform)