We are continuing to monitor for any further issues.
Posted Jan 21, 2024 - 19:44 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 21, 2024 - 17:33 EST
Update
We are continuing to work on a fix for this issue.
Posted Jan 21, 2024 - 16:17 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 21, 2024 - 16:16 EST
Investigating
We are currently experiencing a system outage, which prevents users from launching the product dashboard. We're investigating and will provide an update as soon as possible. We apologize for any inconvenience this causes.
Posted Jan 21, 2024 - 16:15 EST
This incident affected: ERX (Electronic Prescribing of Controlled Substances, Real Time Prescription Benefit(RTPB), Prescription Drug Monitoring Program (PDMP) Service, Prescriptions), Practice Management (Claims, Electronic Remittance Advice (ERA), Patient Payments, Reports, Billing Encounter, Statements), Electronic Health Records (Referrals, Clinical Encounter, Fax, Labs), and Scheduler.