EPCS Functionality

Incident Report for RXNT

Update

We are aware of the ongoing service disruption and want to assure you that our technical team is actively working to resolve the issue as quickly as possible. We’ll continue to provide updates as we make progress toward a resolution.

Posted Apr 03, 2026 - 10:36 EDT

Identified

We have identified the root cause as a service disruption with our identity verification vendor, ID.me. Our team is monitoring the situation closely and will provide updates as more information becomes available from the vendor.

Posted Apr 03, 2026 - 10:23 EDT

Investigating

Our team is aware of an issue impacting the EPCS functionality. We're investigating and will provide an update as soon as possible. We apologize for any inconvenience this causes.

Posted Apr 03, 2026 - 10:22 EDT

This incident affects: ERX (Electronic Prescribing of Controlled Substances).